Jagwonder Refund and Return Policy
At Jagwonder, customer satisfaction is our utmost priority. We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with our product, we offer a hassle-free refund or return policy as outlined below:
Refund Policy:
- 30-Day Satisfaction Guarantee: You can request a refund within 30 days from the date of receipt of the product, even if you have consumed up to a maximum of 10% of one jar or container.
- Single Product Consumption: The refund policy applies to one jar or container only. For example, if you purchase 4 jars of Jagwonder Jaggery Powder and open one jar, consuming up to 10%, you can request a refund for that product. However, you cannot consume 10% of all 4 jars and then request a refund.
- Genuine Concerns Only: This policy is designed to assist genuine customers who did not like our product. It is not intended to allow bulk purchases with partial consumption across multiple products.
Return Process:
- Contact Customer Service: To initiate a return or refund, please contact our customer service team within 30 days of receiving your product. Provide your order details and the reason for your return.
- Return Shipping: If a return is necessary, our team will guide you on how to return the product. Please ensure that the product is returned in its original packaging.
- Refund Issuance: Once the returned product is received and inspected, we will process your refund. The refund will be issued to the original payment method within 7-10 business days.
Exceptions:
- Bulk Purchases: The refund or return policy does not apply to bulk purchases where more than one product is partially consumed.
- Misuse of Policy: We reserve the right to refuse a refund if we detect misuse of our refund policy.
We appreciate your understanding and are committed to providing the highest quality products and customer service. If you have any questions or need assistance, please do not hesitate to contact us.